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Thread: Recompense

  1. #1
    Asarhaddon's Avatar
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    Thumbs down Recompense

    Dear players and MODs.
    I have in my mind one big topic. Firstly, I want to say that I bought premium fragment rune (my translation ) exp +200%, speed +60%. A few days ago I spent real money for buy this premium. In this week we had 2 technical breaks (including sunday) and huge fault. I lost 2 days. So what now? I wrote msg to support, and I got msg back: "I am not able to help you directly regarding this matter." If You not, so who? I have a lot of friends, who lost their money too. I wanna know something about recompense.
    Oh.. one more. In guild province we lost one day power in shelter creatures (flames). Server is offline, but time is running out. In all objects expire time should be paused.

  2. #2

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    Combo shard, various licenses, guild buildings, weekly bosses - all that is lost by many players. But I do not expect compensation. Never. Fair company would give compensation, but here it is not a habit. I would like to be surprised, but on the fairy tale I'm too old.

  3. #3

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    If you paid real money for something and you have proof you should pay the money or the item you ordered , please email notification and describe your problem if you do not pay , you can report it to the department of consumer rights or put them in a civil matter.

  4. #4

    Join Date
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    1 Hero:
    Please Recompense Splinter Experience 7 days

    Heroe's name: MarcinL1970
    stuck in Namtaru
    last action: teleport to Namtaru
    neverending loading


    2. Hero:
    Please Recompense Splinter Experience 7 days

    Heroe's name: MarcinL1970R
    stuck in Namtaru
    last action: teleport to Namtaru
    neverending loading


    marcinl0

  5. #5
    MOD_Shiva's Avatar
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    Quote Originally Posted by marcinl0 View Post
    1 Hero:
    Please Recompense Splinter Experience 7 days

    Heroe's name: MarcinL1970
    stuck in Namtaru
    last action: teleport to Namtaru
    neverending loading


    2. Hero:
    Please Recompense Splinter Experience 7 days

    Heroe's name: MarcinL1970R
    stuck in Namtaru
    last action: teleport to Namtaru
    neverending loading


    marcinl0
    Please write with this to support when game will be working again.

    Regards
    MOD_Shiva

  6. #6
    FeaR's Avatar
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    Quote Originally Posted by MOD_Shiva View Post
    Please write with this to support if game will be working again.
    Fixed that for You.
    Fahye | Nekromanta

  7. #7
    Zharo's Avatar
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    Hi all,

    I usually don't talk about it here in the forums, not usually encourage any player to do anything, but since the game features many problems for more than six months, I will tell you what to do.

    The game is in BETA stage, so, "is not yet a completely ready game", however, developers recover your invested money in the creation of the game through premium packages, in which players spend money to get advantages.

    If you are willing to get these benefits, spend your money on the game, but be aware that things like that can happen and you will not have any refund, if you don't want to lose your money when things like that happen, just don't spend your money on the game.

    I hope that in a not too distant future, Ubisoft make this experimental game a great Online RPG, as future he has, just need to be worked seriously.

  8. #8
    Asarhaddon's Avatar
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    Issue died? I didn't get msg yet.

  9. #9
    Community Team BB_Eraya's Avatar
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    Hi Asarhaddon,

    The login issues were indeed resolved. Please send a ticket to our support team about your request.

  10. #10

    Join Date
    Jun 2015
    Posts
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    I send request to support.

    Subject: Please Recompense Splinter Experience 7 days

    Reason: login problems in previous week.

    1 Hero:
    Please Recompense Splinter Experience 7 days

    Heroe's name: MarcinL1970
    stuck in Namtaru
    last action: teleport to Namtaru
    neverending loading


    2. Hero:
    Please Recompense Splinter Experience 7 days

    Heroe's name: MarcinL1970R
    stuck in Namtaru
    last action: teleport to Namtaru
    neverending loading


    marcinl0

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