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Type: Posts; User: BB_Wolfberry

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  1. Replies
    6
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    19,545

    Thanks for sharing the idea and for the feedback,...

    Thanks for sharing the idea and for the feedback, I will make sure to pass it on :)
  2. Replies
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    9,150

    BB_Eraya is currently on a short but well...

    BB_Eraya is currently on a short but well deserved vacation ;)

    I will pass your concerns on to the higher ups.
  3. Replies
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    53,579

    Sticky: Hi DanteAlfaro, Have you tried yet to switch...

    Hi DanteAlfaro,

    Have you tried yet to switch to another browser or to clear cache & cookies? We also had our technical server maintenance today.
  4. Great news, thank you for the update :)

    Great news, thank you for the update :)
  5. Replies
    1,534
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    426,062

    Sticky: As the login issues are resolved and I already...

    As the login issues are resolved and I already said all I could in the matter, please return to post in this format, so we can return this thread to it's original purpose:

    Hero Name:
    Location:...
  6. Replies
    1,534
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    426,062

    Sticky: Update: The servers are back up and running. For...

    Update: The servers are back up and running. For lost time on shards or other losses due to this, please get in touch with our support.

    Again I am sorry that this took longer than expected and for...
  7. Replies
    3
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    7,560

    We requested a server restart. I am very sorry...

    We requested a server restart. I am very sorry that you had to wait longer than usual, please accept my apologies. I will keep you posted here, once we restarted.
  8. Replies
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    13,061

    Hi everyone, We requested a server restart. I...

    Hi everyone,

    We requested a server restart. I am very sorry that you had to wait longer than usual, please accept my apologies. I will keep you posted here, once we restarted.
  9. Replies
    1,534
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    426,062

    Sticky: Thank you for your reports. I confirm the loading...

    Thank you for your reports. I confirm the loading issues and we have informed our IT. I will keep you posted.

    Update: We have requested a restart of the servers. I am very sorry that this took...
  10. Have you tried using another browser yet? Please...

    Have you tried using another browser yet? Please also check the sound settings in options, maybe it was deactivated.
  11. Hi OstatniCesarz, Can you please get in touch...

    Hi OstatniCesarz,

    Can you please get in touch with our support via the support page so they can have a closer look?
  12. Replies
    2
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    4,101

    Hi anna1979, Have you tried to download our...

    Hi anna1979,

    Have you tried to download our slim client yet and switch the plugin from flash player to google plugin? Maybe this brings you an improvement?

    It might also help to deactivate the...
  13. Replies
    4
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    5,063

    Thanks for your suggestion, I will forward it :)

    Thanks for your suggestion, I will forward it :)
  14. Replies
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    5,836

    Hi Splavek, I checked your hero and this does...

    Hi Splavek,

    I checked your hero and this does not seem a hero issue but a technical one. Please try to clear cache & cookies in your browser and try a different browser to exclude browser related...
  15. Thread: Passage

    by BB_Wolfberry
    Replies
    1
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    2,750

    Hi Cristix, Thank you for your feedback and...

    Hi Cristix,

    Thank you for your feedback and suggestion, I will forward it :)
  16. Replies
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    8,478

    Update: The problem should be solved now.

    Update: The problem should be solved now.
  17. Replies
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    8,478

    [Steam] Login issues - Fixed

    Hello Heroes!

    Steam registered players might currently experience login issues to the game, for example, showing only an empty background image in the steam client.

    We are aware of this issue...
  18. Replies
    3
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    2,831

    Thank you for the suggestion, I will forward it :)

    Thank you for the suggestion, I will forward it :)
  19. Replies
    19
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    11,576

    Hi harison, Sometimes it helps to try using a...

    Hi harison,

    Sometimes it helps to try using a different browser than the one you are currently using, to exclude any browser or plugin related issues.

    Please also check if your flash player is...
  20. Replies
    1
    Views
    4,228

    Hi wariat28, Have you tried to use a different...

    Hi wariat28,

    Have you tried to use a different browser yet? Please also ensure that you have the latest flash player installed: http://helpx.adobe.com/flash-player.html

    You could also try to...
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